PayPal Error on PayPal.com's Home Page: Page Not Found

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Posted on June 16, 2008 by Tim

On the heels of Google Docs giving me a 404 Error that doesn't follow Google's own guidelines and Amazon going down to the tune of a $2.3 million, the largest alternative payment method provider couldn't just sit on the sidelines. PayPal, not to be outdone by Google and Amazon, has now joined the ranks of mega sites dealing with recent errors and outages.

This last Wednesday, I went to PayPal's homepage, paypal.com, by typing the URL directly into my browser. The page only partially loaded, showing lots of empty whitespace, noticeably absent formatting, and little navigation. A big, almost empty, rectangle included two links in the lower left. The first link read "Click here to retry". The second link ironically read "Return to the homepage". The title of the page read "Page Not Found - PayPal". Several refreshes didn't clear up the issue. Neither did clearing my cookies, cache and temporary files, restarting my browser, and retyping the URL. Several minutes later, PayPal.com loaded fine.

Here is a screen shot of PayPal's home page give me the Page Not Found error.

Man, what's in the internet water and who will drink it next?

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Comments

July 17. 2008 11:00

EXACT same thing is happening to me when I click on a buy now button on my clients page. Works fine on my home computer, won't work at the office computer. Won't work for at least two other people, yet some people are getting through. What the heck is gonna be done about this! I have contacted paypal repeatedly and the replies I have gotten are very pathetic. Basically similiar to a little pat on the hand, telling me I'm a valued customer.

I feel your pain!

VIcky

July 19. 2008 23:28

Ive had the same problem for about a month. Paypal refuses to load most of the time and when it does it doesnt load any more pages once im on the site. We have a huge turnover through paypal and we have rung them repeatedly and they just fob us off. One guy told us to check with our service provider, another woman said that they knew about the problem and was sorry, next day they didnt admit to knowing about the problem, another day they fobbed us off to consumertech support who fobbed us back to the customer support. I think ill just get rid of them. They are to expensive anyway and for the sevice they provide, they should pay us money. Oh i almost forgot to mention how we have lost countless sales due to their crappy service that does not work, they know this but dont care.

Matt

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